CHAPTER 1
Shaping the roadmap
Get involved in planning/annual planning
Learn to prioritise through impact, company values, human values
Understand what you need to do for your company's users
Time needed:1 hour 30 min to watch the pre-recorded session and complete exercises
CHAPTER 2
Measuring design impact
How to choose metrics that are appropriate for your business
Data portrait: how to use different metrics at once, interrogate the data and compare it to others
Fall in love with research. Scope it clearly and use it differently
Time needed: 1 hour 30 min to watch the pre-recorded session and complete exercises
CHAPTER 3
The power of primary research
Surface the human stories behind the data and use those to be memorable to executives
Get PMs involved in it to open their aperture
Easily move from field research into synthesis to move into ideation
Time needed:1 hour 30 min to watch the pre-recorded session and complete exercises
CHAPTER 4
The Future
Visualise your idea so everyone can see a concrete vision of the future
Base it on research to define what user experience you need to build
Move leaders from seriousness to inspiration — getting things done together
Time needed:1 hour 30 min to watch the pre-recorded session and complete exercises
CHAPTER 5
Compete on crowded markets
Diagnose what makes some services successful and others not, and enact those lessons in your product and service
Time needed:1 hour 30 min to watch the pre-recorded session and complete exercises